Premium floor stand with "All-in-one" display - universally designed
For municipalities, it is important to be able to offer their residents an efficient and user-friendly service when they need to visit the municipality's service square. But with an ever-increasing number of inquiries and limited resources, it can be challenging to maintain a satisfactory service. Therefore, we offer a visitor solution that will help to meet the needs of the residents and improve the municipality's service level.
With onVisit visitor system Residents can easily book an appointment in advance via the municipality's website. This means they don't have to stand in line or wait long at the service square. At the same time, the municipality has better control over capacity and can plan staffing more efficiently. The resident selects the desired service area and time, and the booking is automatically entered into the case manager's Outlook calendar. When the appointment is booked, the resident receives a digital invitation with all the necessary information and a QR code. Upon arrival, the QR code is scanned to register attendance, and the case manager is notified immediately - without the need for staff at the reception. If someone shows up without an appointment, they can register via the visitor registration and get further help from there.
What advantages does this system provide?
- Efficiency and time saving: Case managers and residents save time by eliminating the need for manual registration and coordination.
- Reduced operating costs: With automated registration and notification, the municipalities no longer need permanent staffing at the reception, which makes the use of resources more efficient.
- Increased ease of use: For citizens, the process becomes simple and seamless. All they need to do is scan a QR code upon arrival.
- Flexibility: If a resident were to arrive without an appointment, they can quickly register and receive the necessary guidance.
- Safety: Digital registration ensures that all information is correct and up-to-date, and reduces the chance of human error.
- Privacy and GDPR compliance: The services are designed with regard to privacy regulations such as GDPR. This means that personal data is collected and processed in a safe and legal manner.
- Environmentally friendly: Reduced paper use contributes to a greener and more sustainable environment.
- Accessibility: Citizens can book appointments anytime, anywhere, providing greater accessibility and freedom. onVisit visitor system is an efficient and user-friendly way to meet citizen needs and improve the municipality's service level. With the ability for citizens to book appointments in advance, and the municipality's better overview of resource use and capacity, both parties can benefit from our solution. If your municipality wants to improve its service and meet citizen needs in an efficient way, our visitor solution could be the solution you need.