For municipalities, it is important to be able to offer their residents an efficient and user-friendly service when they need to visit the municipality's service square. But with an ever-increasing number of inquiries and limited resources, it can be challenging to maintain a satisfactory service. Therefore, we offer a visitor solution that will help to meet the needs of the residents and improve the municipality's service level.
onVisit visitor solution makes it easy for residents to book appointments in advance, thereby avoiding queues and waiting times at the service square. This gives the municipality a better overview of resource use and capacity, and the opportunity to optimize staffing and time use. Citizens can easily select a service area and reserve a free time on the municipality's website and a reservation is generated in the case manager's Outlook calendar.
Furthermore, the citizen receives a digital invitation with all the necessary information and a QR code. On arrival at the municipality's premises, the resident scans the QR code to confirm their arrival. The case manager is immediately notified, and all this happens without the need for physical staffing at the entrance. If a resident visits the municipality's service square without an appointment, that person will be able to register in the visitor registration and receive further guidance from there.
What advantages does this system provide?
- Efficiency and time saving: Case managers and residents save time by eliminating the need for manual registration and coordination.
- Reduced operating costs: With automated registration and notification, the municipalities no longer need permanent staffing at the reception, which makes the use of resources more efficient.
- Increased ease of use: For citizens, the process becomes simple and seamless. All they need to do is scan a QR code upon arrival.
- Flexibility: If a resident were to arrive without an appointment, they can quickly register and receive the necessary guidance.
- Safety: Digital registration ensures that all information is correct and up-to-date, and reduces the chance of human error.
- Privacy and GDPR compliance: The services are designed with regard to privacy regulations such as GDPR. This means that personal data is collected and processed in a safe and legal manner.
- Environmentally friendly: Reduced paper use contributes to a greener and more sustainable environment.
- Availability: Residents can book appointments anytime, anywhere, which provides greater accessibility and freedom.
onVisit visitor system is an efficient and user-friendly way to meet the needs of citizens and improve the municipality's level of service. With the opportunity for residents to book appointments in advance, and the municipality's better overview of resource use and capacity, both parties can benefit from our solution. If your municipality wants to improve its service and meet its citizens' needs in an efficient way, our visitor solution may be the solution you need.